Terms, Policies and Conditions

Terms, Policies and Conditions

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions - which may be amended from time to time - and all applicable laws and regulations. The materials contained in this website are protected by applicable copyright and trademark law.

About Pilates Reformer Retreats
Reformer Retreats is a company operating as a sole proprietorship under the company name “Pilates Reformer Retreats Ltd” established and existing under the laws of UK. Its principal place of business is Southport, UK.

Payment Policy
To reserve a spot on a Pilates Reformer Retreat, a non-refundable booking fee of six hundred £500 is required. 
The full payment (due amount) can be paid at once or in two (2) instalments. 
The 1st instalment, 50% of the due amount, is to be paid no later than ninety (90) days prior to the retreat start date  
The 2nd instalment (remaining 50%) is due sixty (60) days prior to the retreat start date. 
The retreat prices are charged per person and DO NOT include flights.

Guest Cancellation Policy
Depending on when you cancel, cancellation fees may apply.
The five hundred Pounds (£500) booking fee is non refundable. 
If cancellation takes place more than forty five (45) days prior to retreat start date, then any payments made will be refunded minus your £500 deposit.  
If cancellation takes place less than forty five (45) days prior to the retreat start date, then 100% of your trip price will be forfeited. 
Due to our need to commit to accommodation and other arrangements in advance, exceptions to our policy cannot be made for any reason.
We do not offer credit for arriving late or leaving early.

Pilates Reformer Retreats Cancellation Policy
Pilates Reformer Retreats always caters for the best of its guests and canceling a retreat will always be the very last option. However, if Pilates Reformer Retreats must cancel a scheduled retreat due to low participation, you’re entitled to transfer your full payment to another scheduled retreat or request a refund of your payment.
Pilates Reformer Retreats is not responsible for your expenses incurred in preparation for any cancelled retreat, such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.

Force Majeure
Pilates Reformer Retreats shall not be responsible for not fulfilling its contractual obligations to the extent that the failure to fulfill is due to events outside its control, that is, force majeure events such as a pandemic, acts of God, fire, flood, cancellation of flights or/and prohibition of sailing due to adverse weather conditions, war, acts of terrorism, riot, civil commotion, governmental actions (excluding regulatory change), labour disputes, and any similar events. In such force majeure events, no refund shall be granted and all payments will be credited in the form of a voucher* valid for one (1) year from the start date of the canceled retreat.

Reservation of Rights
Pilates Reformer Retreats reserves the right to make any changes deemed necessary to our retreats.
We hold the right to replace the retreat teacher (pilates teacher) in case of illness, sickness or any other emergency or force majeure reason and there is no refund in this case. 
We hold the right to change the premises (villa - venue) that the retreat takes place due to any emergency circumstances into an equal quality premise. 

Travel Insurance
Guests must have adequate travel insurance to cover the retreat activities.
Please note, even if you have private health insurance in the UK or your respective Country of residence, it is unlikely that this insurance will cover overseas trips such as the retreats offered by Pilates Reformer Retreats.
It is your responsibility to organise suitable travel and health insurance. Although we strongly encourage you to do so, you acknowledge that Pilates Reformer Retreats is not in the business of providing insurance products and cannot be held liable if your failure to arrange suitable insurance coverage leaves you exposed, medically, financially or otherwise.

Passports, Visas and Documents
It is the responsibility of each participant to obtain a valid passport, visa(s) and necessary certificates for any country to be visited in connection with a Pilates Reformer Retreat.

General Waiver – Limitation of Liability
You acknowledge that during a retreat you participate voluntarily in any and all activities arranged by the retreat hosts, and insofar as legally permissible, surrender your right to any cause of action against Pilates Reformer Retreats arising from any loss or damage to person or property that occurs during a retreat.
You hereby agree to be responsible for your own welfare and accept any and all risks of delay, unanticipated events, inconvenience, illness, injury, emotional trauma or death.
You hereby certify that you are physically fit and have not been advised to not participate, by any means or in any manner, in any such activity arranged by the retreat hosts by a qualified medical professional. You hereby certify that there are no health-related reasons or problems which preclude your participation in any and all activities arranged by the retreat hosts.
You hereby waive, release and discharge from and against any and all liability from your participation in the trip and in any and all activities arranged by the retreat hosts, including but not limited to, liability arising from the negligence or fault of Pilates Reformer Retreats and/or its employees and/or its collaborators and/or its subcontractors, for your death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to you including your trip to and from activities arranged by the retreat hosts,
You agree that this release shall be legally binding upon you personally and all members of your family.

Photo / Video Release Form
You hereby grant to Pilates Reformer Retreats the right and permission to use photographic material & video in which you are featured and are taken during the course of the retreat. Pilates Reformer Retreats holds the right to use / republish / copyright, etc. this material for advertising and promotional purposes. You hereby release and discharge Pilates Reformer Retreats from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy.

Changes to our Terms & Conditions
We keep the present Terms and Conditions under regular review and we reserve the right to amend or update the present Terms and Conditions at any time. The effective date is displayed hereunder. Thus, we advise you to review this page periodically for any changes. To keep you informed of any changes to the present Terms and Conditions, we will notify you by prominently posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on our website at www.reformer.retreats.com.

Disputes & Applicable Law
Pilates Reformer Retreats and Guests shall make every effort, so that any difference, dispute or disagreement that may arise during the conclusion, interpretation and execution of the present Terms & Conditions, as well as claims related to them, is resolved out of court, with negotiations in a spirit of good faith within reasonable time after the date of the written expression of the disagreement by any of the parties.

Complaints
We are confident that you will not find cause for concern during your retreat. If you feel that a complaint is warranted you must raise the issue directly with our Director. Any retrospective complaint must be made in writing to Pilates Reformer Retreats within 14 days of the end of your retreat.

Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested. We do not automatically capture or store personal data from visitors to the site, except to log the user’s IP address and session information such as the duration of the visit to the site and the nature of the browser used. This information is used only for administration of the site system and in the compilation of statistics used by us to assess the use of the site. This privacy policy does not cover the links within this site linking to other sites
For any questions or queries, please email us at info@reformerretreats.com
This contract is entered into under the laws of the United Kingdom and in agreeing to these terms and condition you are doing so on behalf of yourself and any other parties included in your booking.

By booking into a retreat you hereby certify that you have read and fully understood the present Terms & Conditions, and you are fully aware that there is a release of liability included, you accept all Terms & Conditions and you agree of your own free will to all Terms & Conditions and applicable policies above. If you do not agree to the aforementioned Terms & Conditions, you are not permitted to participate in any Pilates Reformer Retreats activity.
For any questions or queries, please email us at info@reformerretreats.com

We respect your privacy.

Last updated 30/11/2022